Focus on Strategic Goals; We Manage the Operations
Our Managed Services solutions provide end-to-end operational support, allowing organizations to focus on strategic initiatives while we manage critical business functions.
We deliver rigid service level agreements (SLAs), detailed escalation trees, and continuous network/infrastructure monitoring. Enjoy zero maintenance headaches with a fully transparent delivery schedule.
Key Managed Offerings
- 24/7 Operational Support: Tiered technical support desks handling global end-user tickets around the clock.
- Continuous Monitoring: Real-time alerts, health audits, server status monitoring, and system metrics.
- Application Support & Maintenance: Dynamic code patches, security checks, and platform optimizations.
- Technology Infrastructure Management: Backup systems administration, routing audits, and environment maintenance.
Standard Target SLA Resolution Matrix
| Priority Level | Classification | Target Response | Target Resolution | Service Uptime Target |
|---|---|---|---|---|
| P1 - Critical | System-wide outage or security breach | < 15 Minutes | < 2 Hours | 99.9% |
| P2 - High | Core function degraded; workarounds available | < 30 Minutes | < 4 Hours | 99.5% |
| P3 - Medium | Minor function affected; operations continue | < 2 Hours | < 24 Hours | -- |
| P4 - Low | General service requests and configuration tweaks | < 8 Hours | < 5 Days | -- |